Verizon Voicemail Callback Problems

I have yet to find an acknowledgment by Verizon that a problem does indeed exist with the callback feature with Verizon voicemail.  The scenario is as follows:  You are checking your voicemail and you press 88# which directs voicemail to call back the number from which the person left the message.

The service used to work with 100% reliability. For the past several months, however, the service fails to dial the number and you wait listening to dead air until you finally realize that it is not going to work.  Often, if you hangup and dial *86 to access voicemail again, you will be told that your account has no access to the system.  This forces you to hang up and try again.

I would estimate that on any given day, the callback service works between 33-50% of the time.  If you do not have unlimited minutes on your plan, this can result in several minutes of lost time per month, as you must listen back through previously heard messages again.  Others with whom I have spoken, report similar experiences for those using the service.  Verizon help desk will act like they have never heard of this problem, but there is no doubt that a systematic problem exists.


Samsung Omnia Initial Impression

Two days ago I replaced my damaged phone for the new Samsung Omnia through my Verizon carrier.  I wanted to submit a review as to my initial impression of the phone.  Later, I may resubmit a more informed review as I learn the finer and not so fine points.

The first thing to note is that this is my 3rd successive Samsung smartphone with a version of Windows Mobile – the Omnia sports version 6.1.  For those who have owned phones made by Samsung, you know that they a packed with great features, but always manage to have a few extremely irratating traits which keep you from unequivocally loving it.  The Samsung Omnia is no different.

The beautiful large display is the first thing that stood out.  Images are sharp and bright.  The screen rotation works well all the way around.  There is no such thing as upside down or sideways.  Touchscreen functions are very accurate and typing is at least as easy as the iPhone if not better.  The builtin 5 megapixel camera sounds impressive. Video Review of Kenmure LakeSamsung Omnia    There is a ton of free space on this device. My memory manager shows 35MB free for storage, 39MB free for programs and 7.8GB free in storage after downloading a few of my favorite apps.

I haven’t noticed many bad things yet, but one thing is so annoying, it’s almost a deal breaker.  When using the phone touch keypad, a touchkey lock pops up every few seconds.  Cycling through voice mail doing the usual 7 delete, 88# call back, etc. requires continually hitting the action key before you can hit another touch key.  I’ve time it’s frequency and this pain-in-the-ass pops up every 2 to 5 seconds.  If you already own this phone, you will no doubt arrive here as you look for a remedy for this annoyance.  I’ve searched.  Officially, Samsung offers no change to this setting.  Unofficially, there are code crackers already offering patched DLLs with limited success.

My initial impression can be summarized as this:  Samsung continues to offer great electronics with a lot of great features.  They also continue to have the most irratating shortcomings in the industry.  With a simple update, Samsung could solidify their place at the top of the smartphone market.